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Patient Service Coordinator - Medical Team

POSITION: Patient Service Coordinator- Brighton
STATUS: Exempt
IMMEDIATE SUPERVISOR: Medical Patient Service Manager
SUPERVISORY RESPONSIBILITIES: Patient Service Representatives
Under direction of the Patient Service Manager/Associate Medical Director of Patient Services, serves as a working supervisor for the patient reception, registration and appointment scheduling operations of the Health Center, including the School-Based satellite(s), directly performing the more complex aspects of such functions. Works directly with the providers, has to oversee the day-to-day operations and oversight responsibilities for the Health Centers school-based satellite(s). Provides guidance to and oversight of all Front Desk staff to assure a positive experience for all patients as well as compliance with Health Center policies and procedures.
DUTIES:
As a member of the Patient Service team, performs all of the duties of the Patient Service Representative. Greets and welcomes each patient to the Health Center.
Registers patients by insuring at the time of each visit that:
Patient information is recorded accurately in the Health Center's Practice Management System.
Insurances listed are accurate and in effect.
An encounter form is generated from the visit.
The clinical staff is aware of the arrival.
Verifies that all cash is accurately logged, accounted for, and turned in nightly.
Supervises reconciliation of daily schedule. Ensures all no-shows, cancellations, voids and walk-in patients are indicated as such on the daily schedule. Prepares reports and forms on a timely basis. Review the schedules daily to identify and resolve any issues.
Prepares and distributes weekly staff schedules to ensure adequate front desk and switchboard coverage.
In conjunction with the Patient Service Manager/Waltham Patients Service Coordinator, supervises the switchboard operators making sure all telephone calls are answered accurately and calls are distributed to the appropriate departments.
Ensures that the incoming and interoffice mail for the patient service area is retrieved from the mailroom on a daily basis and that the mail is distributed and appropriate action is taken.
Ensures that patient service staff are available to open and close the Health Center. Works with the Associate Director of Patient Services to evaluate staff earned time requests with consideration to coverage needs.
Maintains neat and orderly waiting room and front desk areas.
Maintains patient confidentiality at all times. Understands the mission of the Health Center and strives to work collaboratively with Health Center staff to carry out this mission.
With the Patient Service Manager and the Associate Director of Patient Services, performs/participates in staff hiring, training and evaluation.
Enters all approved changes to provider schedules into the computerized scheduling system on a weekly basis. Makes changes to provider template(s) as directed by Associate Director of Patient Services.
Attends appropriate meetings to maintain up to date knowledge of Health Center policies and procedures and assures successful implementation of the same.
Works collaboratively with other Health Center staff in meeting JCAHO accreditation and other regulatory and/or funding requirements.
In the absence of the Waltham Patient Service Coordinator, supervise that persons staff.
Performs other departmental support duties as assigned.
QUALIFICATIONS:
High school graduate, some advanced education preferred.
Familiar with computers and automated registration and scheduling systems.
Courteous with good interpersonal, communication, and problem-solving skills.
Three to five years progressively responsible patient registration/billing and supervisory experience preferably in a health care setting.
Accurate and responsible when dealing with cash.
Experience in diverse culture preferred.



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